Al Mosher
after spending an hour on this, I hope it pays off in future trips. being less time consuming. you do need to wander back and forth through the app clicking all the hot links to make sure that everything is taken care of. The integration with their American airlines is not great, difficult to jump from American airlines to verify, I had to manually start the app on my phone.
25 people found this review helpful
Megan Al-Hassani
If I could rate this app a zero, I totally would. Completely useless. Unable to do anything with it, glitches, no clear help from support articles, kept giving error that test wasn't completed within 72 hours when it was. Can't add new trips entering the US, only options were outside US. It's absurd that American Airlines makes you use this app if you want to check in online. Save the headache and just get there early and check in at the airport.
150 people found this review helpful
Ciro Noronha
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The app is basically useless. You jump through the hoops, put all the info in, get it approved and still need to show actual paperwork at the airport. Also, the timing for the tests is based on the first leg of your trip, not the international flight - and the app DOESN'T KNOW THIS! Rather than taking the time to do it right, they instead put in a "feature" where it asks for money to expedite your review. DO NOT PAY.
179 people found this review helpful